These Terms & Conditions outline the service standards, responsibilities and legal commitments for customers using this website and requesting services through it. By requesting, booking, or receiving services, you agree to the terms outlined below.
Services may be provided within defined operating areas and availability may vary depending on current workload, travel time and demand. Estimated response or attendance times are provided as guidance only and are not guaranteed.
Where pricing information is provided, the following conditions apply:
Quotes provided remotely are estimates until the service provider assesses the situation on-site.
Any additional parts, materials, or specialist equipment required will be discussed before installation or use.
Prices may be subject to applicable taxes where required by law.
If work is declined after attendance and assessment, a reasonable attendance or call-out fee may apply to cover time and travel.
Where applicable, service providers will attempt the least invasive method to resolve the issue. However, certain situations may require more direct or destructive techniques. Where possible, this will be explained before work begins.
Bookings may be cancelled prior to attendance. If a service provider has already travelled to the location or begun the service, an attendance fee may apply.
If a service provider arrives and the customer is not present or access is not possible, an attendance fee may be charged.
Where new parts, hardware or materials are supplied, these may be covered by manufacturer warranties. Warranty coverage may not apply where:
Damage occurs due to misuse or external interference.
Third-party work alters or removes installed components.
Normal wear and tear occurs over time.
Where applicable, workmanship warranties may apply for a limited period unless otherwise stated.
Customers are responsible for ensuring that:
They have legal authority to request services at the property or location.
Accurate information is provided regarding the service required.
The working environment is safe and accessible for the service provider.
Service may be refused if illegal activity, unsafe conditions, or misrepresentation is suspected.
Reasonable care will be taken when providing services. However, liability cannot be accepted for:
Pre-existing faults or damage to property, equipment, or structures.
Damage that occurs during necessary emergency procedures.
Consequential losses such as delays, missed appointments, or indirect costs.
Issues arising from prior work completed by third parties.
Where permitted by law, liability is limited to the value of the service provided.
Payment terms may vary depending on the service provided but are typically due upon completion of work unless agreed otherwise in advance.
Accepted payment methods may include card, bank transfer or other standard payment methods.
The safety of staff and customers is a priority. If a situation becomes unsafe, abusive, or threatening, services may be withdrawn immediately.
Any personal information provided may be used only for the purpose of delivering the requested service, responding to enquiries, or maintaining necessary records. Further information about how personal data is handled can be found in the website's Privacy Policy.
These Terms & Conditions may be updated from time to time to reflect changes in services, legal requirements, or operational procedures. The latest version will always be available on this website.